Soletop prides itself on providing the support customers require to ensure success. Our Customer Support Department is staffed with engineers and support personnel who put our customers first. While they normally can address most questions, they also have direct access to the project teams who design, integrate, test, deliver Soletop products. We stand ready to provide the outstanding support our customers deserve.
Soletop's systems and products, including hardware, software, and firmware components, are under warrantee to be free of original hardware defects and software anomalies, to conform to the applicable Soletop specifications, manuals, and/or release notes as they exist at the date of delivery, for a period of one (1) year from the date of original shipment from Soletop. Soletop also warrantees the media against physical defects. If any non-conformity appears within one (1) year of shipment, Soletop shall, at its sole discretion, repair or replace the defective item(s).
Maintenance Support Contract
Customers can extend the one-year warranty for their hardware, software, firmware components for up to five years with the purchase of a Maintenance Support Agreement. Extended agreements include Standard System Support and Custom Support, as well as Tear-down, Test, Evaluation (TT&E) services for customers whose equipment warranty has expired and is not covered under an existing maintenance support agreement.
Send Us An Email
Customers with questions regarding one of our products or that need product support should send an email to firstname.lastname@example.org.
When possible please include information to adequately describe your request. Information such as the product type, product serial number, technical POC, a description of required support will help us to better assist you.
You can also give us a call on the direct Customer Support line, +82-42-335-0170